Daysper case
Throughput
Every case step timestamped, every queue priced, the bottleneck named. Modeled.
V3Qtor AG/Industries/Public sector
Case throughput up. Backlog down.
Public bodies measure in cases, days and files. We work with agencies on throughput, on backlogs that are seen before they grow, and on records that do not get lost between systems.
Where the margin sits
Where the days go in a public body.
Figures are modeled or targeted; sources and detail on request.
Backlogseen early
The queue before it grows
Intake forecast against capacity, so the backlog is a decision taken in spring rather than a headline in autumn.
Zerolost files
One record per case
Case, citizen and document records kept identical across the systems that hold them.
How it starts
What the first quarter looks like in an agency.
Thirteen weeks, from counting the days per case to a run-rate on the department’s board.
Weeks 1–3
Count the days
We take the case-management logs and measure the days per case, the queues between steps and the files that went missing.
You get: one page per case type with the days and the queue
Weeks 4–8
Pick the case type and the lever
One case type, usually the one with the longest queue. Intake validated, the queue forecast; our engineers sit with the case team.
You get: the first week with a shorter queue
Weeks 9–13
Run the department from it
The weekly review starts from the queue, the records stay in one place, the number goes on the department’s board.
You get: a throughput figure the director can read
Practices and systems
The practices and systems behind the work.
Operations Intelligence
Process discovery, queue economics and what-if simulation on the operation’s own event logs.
Decision & Risk SciencesForecasting, causal impact and Monte Carlo, with the confidence interval before the budget.
ShieldOSThe compliance operating system: evidence that files itself, audit packs on any day.
Master Data Management LayerOne record across the systems that hold it, with rules, owners and lineage.
Talk to us about one case type.
Tell us which queue is longest. We will come back with where the days go and what the first quarter would change.