V3Qtor AG/Hospitality/Guest experience
Room Automation System
Voice and app control of climate, lighting and entertainment, pre-conditioned from the guest's preferences and behaviour, with service requests routed to the right team.
94%guest room satisfaction
- Practice
- Operations Intelligence
- Sector
- Hospitality, guest experience
- Systems involved
- None beyond the practice
- Where the number comes from
- The number is an engagement target1.
What it changes in the P&L
Energy and satisfaction scores. A room pre-conditioned on arrival is a room not heated all day.
How the first weeks go
- Take the event logs you already haveERP, MES or the claims system write a timestamp on every step. We read them, nothing new is installed on the floor.
- Put a number on every queueProcess discovery shows where the work waits and what each hour of waiting costs. The bottleneck is usually not where people think.
- Change one thing and measure itWhat-if scenarios first, then one change in the real process, measured against the baseline. The second change starts when the first number is in.
What stays
Room Automation System becomes part of how the property runs. The morning stand-up reads its numbers and the kitchen orders from them. Hand-over comes when the number has held for a quarter.
Talk to us about Room Automation System.
Tell us where it would run and what it would have to change. We will come back with what we would look at first, what the first quarter produces, and what it would take.
Notes and sources
- 1Illustrative. Anonymised engagement scenarios; figures indicate modeled or targeted impact and are not audited outcomes.