V3Qtor AG/Manufacturing/Quality management
Global Complaints System
A photo triggers the 8D process. Faults are recognised in the image, matched against historical patterns, affected production lots traced automatically and the customer notified from the same record.
−50%time to root cause
- Practice
- Assurance & Compliance
- Sector
- Manufacturing, quality management
- Systems involved
- ShieldOS for the 8D record; Master Data Management Layer for lot genealogy across ERP and MES
- Where the number comes from
- The number is an engagement target1.
What it changes in the P&L
Cost of poor quality. Every day an 8D stays open is a day of containment cost and a customer waiting.
How the first weeks go
- Map the controls to the operationEvery control in scope, matched to the place in the work where its evidence already appears.
- Capture the evidence where it happensSignatures, photos, OCR reads, exports: filed against the control automatically. The board shows what is due and what is current.
- Run the audit from the boardThe pack is a filter, not a project. Findings close from the same record; certificates renew from the tracker.
What stays
Global Complaints System stays after the engagement. The weekly maintenance and production review runs from its numbers, and the records it produces file into the audit trail. Hand-over comes when the number has held for a quarter.
Talk to us about Global Complaints System.
Tell us where it would run and what it would have to change. We will come back with what we would look at first, what the first quarter produces, and what it would take.
Notes and sources
- 1Illustrative. Anonymised engagement scenarios; figures indicate modeled or targeted impact and are not audited outcomes.