V3Qtor AG/Healthcare/Value-based care

Patient Journey Optimizer

Care orchestrated across providers: transition management, medication reconciliation and follow-up automated so that the gaps that lead to readmission close before discharge.

Oneplan from discharge to follow-up

Practice
Operations Intelligence
Sector
Healthcare, value-based care
Systems involved
Master Data Management Layer for the patient record across providers
Why it matters
3.8 million 30-day readmissions at $15,200 each1.

What it changes in the P&L

Readmissions. At $15,200 each, half of a ward's readmissions is a budget line1.

How the first weeks go

  1. Take the event logs you already haveERP, MES or the claims system write a timestamp on every step. We read them, nothing new is installed on the floor.
  2. Put a number on every queueProcess discovery shows where the work waits and what each hour of waiting costs. The bottleneck is usually not where people think.
  3. Change one thing and measure itWhat-if scenarios first, then one change in the real process, measured against the baseline. The second change starts when the first number is in.

In an engagement

A regional hospital network put transition care, medication reconciliation and follow-up on one operating rhythm. The ward meeting now starts from the readmission list2.

What stays

Patient Journey Optimizer stays in the ward’s rhythm once it runs. The weekly review reads from it and its evidence files into the audit trail. Hand-over comes when the number has held for a quarter.

Talk to us about Patient Journey Optimizer.

Tell us where it would run and what it would have to change. We will come back with what we would look at first, what the first quarter produces, and what it would take.

Notes and sources
  1. 1Weiss AJ, Jiang HJ. Overview of Clinical Conditions With Frequent and Costly Hospital Readmissions by Payer, 2018. HCUP Statistical Brief #278, AHRQ, July 2021. 3.8 million adult 30-day readmissions, average cost $15,200, readmission rate 14 per 100 index admissions. Source
  2. 2Illustrative. Anonymised engagement scenarios; figures indicate modeled or targeted impact and are not audited outcomes.