V3Qtor AG/Manufacturing/Service and maintenance
Remote Support Sessions
Live camera streaming with augmented-reality instructions from a remote expert, automatic documentation of each repair step, and a knowledge base that grows from every solved case.
Remoteexpert on the line, record written as you go
- Practice
- Workforce & Field Enablement
- Sector
- Manufacturing, service and maintenance
- Systems involved
- ShieldOS for the repair record
- Why it matters
- The number is an engagement target1.
What it changes in the P&L
Travel cost and mean time to repair. A visit that becomes a session is a day returned to the expert and a line restarted hours earlier.
How the first weeks go
- Turn the procedure into stepsThe checklist, the SOP or the script becomes a sequence a person can follow by voice or on a screen, in their own language.
- Run it with one teamOne shift, one crew, one desk. Our engineers work alongside them for the first weeks and change what does not fit.
- Let the record write itselfEach completed step files its evidence: signature, photo, part used, time. The ERP and the compliance board see it the moment it happens.
What stays
Remote Support Sessions stays after the engagement. The weekly maintenance and production review runs from its numbers, and the records it produces file into the audit trail. Hand-over comes when the number has held for a quarter.
Talk to us about Remote Support Sessions.
Tell us where it would run and what it would have to change. We will come back with what we would look at first, what the first quarter produces, and what it would take.
Notes and sources
- 1Illustrative. Anonymised engagement scenarios; figures indicate modeled or targeted impact and are not audited outcomes.